Stranded by another airline’s cancelled flight, Fifth grade class is rescued by Delta with private plane
Have you ever been stranded in an airport before? If so, you know the feeling of being trapped and completely helpless. But every once in a while a company goes above and beyond to surprise you. That was the case when Delta ‘overheard’ the unfortunate situation of a stranded fifth grade class.
Forty-one fifth grade students and their adult chaperones on a class trip to Washington, D.C. were left stranded at Oklahoma City’s Will Rogers World Airport after their original airline provider canceled their flight. But thanks to Delta Air Lines gate agents, they were able to travel to the country’s capital after all.
The group was set to travel from Tulsa to Richmond, Virginia, when their airline provider announced their flight was canceled. After being told there were no alternative flights available, KOCO News reports, the entire party received full refunds on their tickets.
The students remained at the airport for six and a half hours, with no promise that they would be able to make their long-awaited trip. However, Delta gate agents eventually intervened.
Two agents reached out to the airline’s headquarters in Atlanta and were able to acquire a spare plane. The plane was flown to Oklahoma City just for the students.
@Delta THANK YOU for getting this group of 5th graders out of OKC and onto Richmond Virginia on a private flight when @AmericanAir wanted to leave us stranded! Most amazing corporation to work with at 3:00am. #flyDelta pic.twitter.com/plDwghRusI
— Shantell Barbour (@barbour_5th) June 2, 2019
“It was absolutely amazing when Delta corporate came in and just said, ‘We’ll just give you the whole plane,'” a chaperone on the trip told the local news station.
Cara Horn, one of the agents who helped the fifth-graders, told the outlet that they were “thrilled” to be able to get the group to their school trip destination.
“We were so thrilled to have been able to make such a difference in the days of each and every one of these kids,” Horn said.
“This heartwarming story is a testament to our culture and the to heart of Delta people that if you see an opportunity to do right thing, you take it every time,” a Delta spokesperson, Drake Castañeda, said in a statement to Yahoo Lifestyle. “Seeing people for who they are, and not just customers of one carrier or another is what really made this story possible. While we are in the travel business, we see ourselves as in the people business first and we couldn’t be happier that these students were able to make their trip.”
Source KOCO News